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I had the worst return experience at the Home depot in city of Industry this morning. The employee called the manager and the manager stood not even 10 ft or more away from the ladder I was returning and said "we can't re sell that" pointed to her return policy and said read it and have a nice day. Then had the audacity to call the next home depot down the way and told them to deny us as well. Well little do they know we are preferred customers for 15 years or more and we own our own construction company for 20 years. They treated us like crack heads but they will soon realize they screwed up when we come with the proper enforcement. Home Depot loyalty has been going down hill . Anyone is getting hired now. Watch who you hire. The manager of the store said she didn't even know about the incident. So if I asked to speak to a manager and the manager said she knew nothing then who the hell did I speak with.