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I just came from the Best Buy store in Reston Virginia. The manager, Jeff Zubio, just told me that he didn't carry the items I was returning so I had to bring them back to the store where I purchased them which was much further away. I had to stand there red-faced and show him the statement on the Best Buy website that said that returns could be made at any Best Buy store. I basically had to practically make a scene for him to agree to the terms on Best Buy's website. He was so rude that he even challenged why I was returning something I'd only bought the day before, as if that was any of his business. He was so rude and so cocky, I can see why Best Buy is doing so poorly.