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I purchased a Panasonic microwave at store # 307 in Joliet, IL. and 3 weeks later the unit fails to start. I brought the unit back and the store manager said Best Buy will not exchange or refund the unit because it is more than 15 days from the purchase date. Best Buy said I have to return the unit myself since I did not buy the extended warranty. I never buy extended warranties because quality products should not need one but I guess some unreliable Best Buy products must need it as I found out. The store gave me this written statement on a receipt: Best Buy is committed to providing you the best possible Factory Warranty experience. If you are experiencing trouble with your product, please contact the vendor to report the problem. I would think Best Buy should at least provide the correct contact numbers for their customers. Have someone at the corporate office call that number and see how far they get at setting up a return since that is a bogus phone number. Good Luck. All I did was waste 2 hours and gas to drive to Best Buy and purchase a defective unit and waste 2 hours and gas driving back to Best Buy trying to return it. I or my family will never buy anything again at Best Buy.