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Well, my story sounds pretty much like everyone else's. On 12/23, I bought a digiland tablet for each of my grandchildren. On Christmas day, we open gifts to find that the screen of my grandson's tablet is totally trashed, broken, unusable. So naturally on 12/26, I go down to BestBuy to even exchange it for a Non-Broken tablet. They only had 1 left. It was a different color. Mind you, 3 days ago they were All the same price. Now, I get charged an extra 10.70. I get home and we charge the tablet so he can take it with us on vacation as we were going abroad the next day. We turn the tablet on...and it Never boots. We tried all the reset tricks but nothing. By now its too late to go back to the store again. We leave on vacation and return to find our window for return/exchange is now gone and sorry 'bout your luck. So basically, theyvtook my money for damaged goods, then charged me more to exchange it for yet more damaged goods, then see ya. Let the BestBuy shopper Beware.