Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I received a Fitbit for my birthday in black. I wanted a colored one in tangerine but store it was purchased at only had black in stock I was told another store in the area had my color in stock so I drove there to "even exchange" it. I misplaced gift receipt somewhere dealing with all this but had no problem exchanging Fitbit as it was still unopened and the same price paid UNTIL service desk clerk said "That will be $9.09." When I asked why I was told that Best Buy does not return taxes you paid on item without receipt showing taxes you paid. So we actually paid original tax of $9. and another $9. at exchange. So is this a sales tax scam. I'm sure Uncle Sam won't see it. And if they charge this to all other "non receipt" customers that adds up to a lot of money! We did purchase a lot from Best Buy but not in the future! Cutting back they say or bad business forcing closures, I say unfair return policies putting you out of business!