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Virgin had refunded Expedia on 19/01/16 with our money. I rang them with all the refund references and was passed from pillar to post by inexperienced and to be honest useless staff. Told that someone might email me in 72 hours. You have the money from virgin just pass it on to me, how simple can that be.<br /> I will never use Expedia again and would warn anyone against using them. Customer service is dreadful, Indian call centres who really could not care less, shame on you all.