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Good luck if you spend your hard earned cash or money at Best Buy. You might wait 3 or 4 days for a refund if you use a debit or credit card but you might wait 3 -4 weeks or longer for a "check in the mail" if you spend your cash at Best Buy! Buyer Beware and even more beware if you use cash... your money is no longer your money and best buy doesn't care about you only keeping your cash. The customer service at Best Buy is the worst I've ever seen. I am thoroughly disgusted with Best Buys return policy. I have never seen a company so eager to take CASH from its customers and then refuse to give cash back with a valid return within the return policy time frame with a receipt that shows it was paid for in cash. I have had serious issues with this several times in the past and then for several years I make a point not to purchase from best buy... I don't know what posesses me to try again. I just spent over $900 cash on a cell phone that I decided that I didn't want. I was told I was only allowed to exchange this phone or to wait a couple weeks for a check in the mail. For over $900 cash of my money. This is stealing in most places... and very bad customer service. I willl never ever buy from this store again and will make sure everyone I know is aware of this and my previous experiences. I know several people told me of their nightmares when I told them I was going to attempt to return this phone. I thought well I paid cash and its only been 4 or 5 days and its new in the box... what could go wrong? I did everything right on my side.... Best Buy sucks and should be avoided at all costs. Pay more elsewhere if you need to!! Well worth the extra money to buy somewhere that values its consumers and their money. Billie Pounders