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My husband bought me a straightener for a holiday gift. I was told if I wasn't happy with it for any reason, it could be returned.(even if it was used) Unfortunately, it didn't work well for my type of hair. My husband misplaced the receipt. We obtained the receipt of purchase through his American Express. When I went to the store,the salesperson was young, professional and courteous. The manager came over and told I had to come back with his card. In addition, I had two other items of makeup that I simply requested an exchange. The manager kept telling me that I would get the lowest selling price. I told her I didn't want money back, just an exchange. She just kept on repeating herself. They didn't have the color I needed. I asked if they would get it in soon. She said: "After all, you could have purchased the items at Sephora and try and return them to Ulta". Wow! What a way to treat a customer! The manager had a bad attitude and acted as if I was trying to pull something over on them. Yes, I understand that can happen. I didn't want money, I wanted an exchange. As far as the straightener goes, a credit would have been perfectly fine. It makes me never want to step foot in Ulta again. No wonder online sales are increasing. You don't have to deal with bad attitudes.