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Original Comment
Old Navy doesn't need anymore customers apparently. They have plenty. My child received a gift from a classmate and it didn't fit. We don't have the receipt since it was a GIFT. they refused a size exchange even though their sales associate said she would do it, but didn't have the size and told me to try another store. BS policy for same-item in my opinion. Wasted 3 trips. Never again. Now I will spend a little time every single day posting on any site that references their ridiculous policy.
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