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Purchased a ticket online for me and my little girl from Panama City, Fl to Dothan, Alabama.Bus station was closed till 6:30 and bus was to leave at 7:10. Called a cab at 6:12 and was told the wait was long so called another who said the wait was over a hour. So called other back and asked them to please hurry. Get to bus station at 6:50 pm and bus had already left early. Man at desk says you have to be here a hour before departure to pick up ticket and I asked how this was possible when they were closed till 6:30pm. He tells me they had no record of any tickets being bought so he left early. Tells me to call 1-800 number and ask if they would reschedule my departure but another bus didn't leave for Alabama till tomorrow night at same time but he couldn't reschedule for me. Customer service said the station has to reschedule and here they had closed again and me and my daughter out in the cold with no place to go cause I lost my money for tickets due to No Refund crap. Well it's not my fault they leave early and shouldn't be able to leave early. Just a way to steal money. Now I have no money or way home. Should have opened earlier then 30 mins before departure and shouldn't have left early..