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Today I went to Michael's in Westminster, CO to return or exchange 3 coloring books I purchased for a Christmas gift exchange (which I didn't end up using)--and I had my receipt. The cashier told me that the policy for coloring books was that refunds could only be giving within 7 days of purchase (my purchase was made on Dec 23, 2015--10 days ago). Then I asked if I could exchange the coloring books for ones that were more to my liking. The cashier then told me that they don't do exchanges for coloring books. I asked where this was stated, as it didn't say anything about this on the receipt and they told me that their return policy was on the website. This is total BS. I checked the website and it says absolutely nothing about coloring books having to be returned within 7 days of purchase and nothing about not being able to exchange coloring books for other coloring books. So I thought I would try another Michael's where I have had much better experiences. So I headed to the Michael's in Superior, CO. I walked up to the cashier at the counter and asked what the return/exchange policy was for coloring books. He told me that if they were unused and I had my receipt, then I could return or exchange them. He made my day! I will never again step foot in the Michael's in Westminster. They are seriously lacking in the skill of providing good customer service. If you're in CO, shop at Michael's in Superior!!!