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My son was going to Chicago from Southfield Mi I dropped him off at the bus station way before the boarding started the bus was supposed to arrive 8.00AM which never arrived my son was told by the clerk that it will be here in a a few minutes the bus did not arrive my son waited until 11.00 A.M no bus he was going to his best friends wedding the same evening.The explanation by the clerk was this driver who is a very senior driver does this quiet often how does Grey Hound tolerate this kind of unreliable employees I was very disappointed so was my son he had to miss his friends wedding .I hope Grey Hound weed out this good for nothing drivers The company should be ashamed of the poor customer services they provide.I will take my business else where.All the passengers were furious too that is horrible. 12/29/15