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Went to exchange a curling iron I received as a gift from my grandma and it was the large barrel one wanted to exchange for smaller one and the refused to do it , they were rude and nasty called corporate and they were just as rude only giving first name. And still refused to exchange it because at one point item was given as a gift. But they are for sale now! All I wanted was exchange my hair is short and cannot use it. I have been a customer of ultra for a long time and have never been treated so rudely my grandmother says they are crooks and couldn't believe the horrible treatment.