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I bought a Samsung Forty Inch smart Tv on 12/23. Also purchased the warranty for 39.99 and we specifically asked the checkout girl if the warranty covers everything if the TV gets broken because I've had issues with Best Buy in the past. She flat out said YES! Three days late I accidentally knocked the TV over and the screen cracked. We JUST got back from Best Buy where the Customer Service manager told us that the warranty we purchased doesn't cover cracked screens, only pixel issues. We advised this person that their check out girl SELLING the warranties flat out told us the warranty covers EVERYTHING! He said they can't do anything and to call the manufacturer but they, most likely, won't do anything either. SO I spent 390.00 for a tv or 3 days. I'm done with Best Buy. I know everyone posting complaints says this so I hope everyone sticks to it. I am shocked at how crappy their service is and that they still have so many customers. It's a shame.