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I recently placed an order on petco.com (dec. 17th to be exact). My order was supposed to be shipped into 4 different shipments. I received three of the four shipments however the largest one in the amount of $97 was never received. This order included food and treats and other necessary items I needed for the puppy my husband was getting me for Christmas. Besides having to purchase items at another store I called customer service who agreed to give me my money back and once again I have not received it. This is the worse experience ever. I have now paid $97 dollars for absolutely nothing!!! What is wrong with this place?!?! They even looked up my order and know it was never even received at the shipping company and the lost package is their fault. I would really appreciate any suggestions of what the next step to take is in either getting my refund or getting the products that I ordered and paid for in the first place.