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I just asked for refund for Jovan Dew. My name is Beverly Holmes. My Son was not allowed on the bus 12/12/2015 friday @ 7:30pm. No one else have used this ticket. I have ref#2461063. I was given this number by customer service. I paid $56.50 and I am asking for a refund. The next day @ 6;00am my son had to pay $112.00, from Pine Bluff,AR to Dallas,TX 12/13/2015.This was my first time using the internet to secure a ticket. This was a terrible experience being at resturants until 12:30am. Until relatives came and took him with them until the next day. He didnt have enought money to pay $112.00 for a one way to Dallas. I am asking for a refund for $56.50. The outcome could have been very different. I Thank God for My Son's protection. No one used the ticket for $56.50 and thats why I am asking for it back.