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How about a positive note? I had purchased some LED Retrofit lights from them that is made by one of their sub-companies (Commercial Electric) and they had sent me a previous revision that didn't have the retention blades need for my recessed lighting. More than 6 months had gone by until I noticed because these were for new construction and home depot not only took them back, but gave me Cree lighting at the same price due to the documentation on the HD website being for the newer revision light even though they had sent me the previous revision. I also had an issue with a 60" vanity cabinet that was shipped to the store damaged 3 times. On the fourth reorder, they offered to ship it to my home via Estes shipping, pad it extra well and refunded all of my money for the inconvenience. I have gone to HD for quite a bit of stuff including the 51 gallons of paint that we needed and have received no issues whatsoever. Lowes local CS ridiculed me (behind my back) for being a weekend warrior who ordered everything online to be picked up in the store. Sorry, but thats your job and you should be happy to do it. Just glad that I have a friend who works there that stood up for me when she ran her mouth about me.