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My husband bought me a TV for Christmas (purchased on 12/14/15) but we did not open the box until 12/20/15 as we had to drill the mount on the wall. When we opened the box this Sunday, we found that the TV screen was broken. We put the TV back in the box and my husband took it back to the store. <br /> <br /> The store manager told my husband she could not take the TV back as it had passed the 3 day store policy for returns. My husband asked her why, as we had purchased the broken TV from them, the receipt states a 30 day return policy for elite members and nowhere in the receipt does it state a 3 day policy for damaged product. If they have such a policy, they should make the consumer aware that you need to open the box as soon as you get home in case your item is damaged, or open the box at the store so you don't have to go through this mess. WHY WOULD I OR ANYONE WANT TO PURCHASE A BROKEN TV!!!!<br /> <br /> We contacted Best Buy customer service department and they said they never heard about this 3 day policy and actually said that it sounded like the store manager (Kelly Anderson from San Jose, CA - Curtner Store) just did not want to take the television back. The customer service rep talked to her supervisor and he said he could not do anything about it as it was up to the store manager.<br /> <br /> So....CONSUMERS BEWARE!!!!!!!! The extended store Christmas policy is not really true. Go home and open your big items if you are giving them as gifts because you might end up with a broken item for Christmas. I have never experienced this before with Best Buy but then again, I have never purchased a broken item.<br /> <br /> I will keep posting this notice to make sure this does not happen to someone else.