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I recently called to order a single bag of Merrick dog food because it was $20 less than the store cost with free shipping at $49.99. I was told by the woman who took my order I'd receive a receipt via email confirming my order, and a tracking number.<br /> <br /> 2 days later I received an overdraft notice for $70 from my bank for 2 sepatare charges by Petco totalling $130. I'd been charged an additional $80 by Petco for an order I didn't make or authorize that put my account into overdraft. In addition to the single bag if Merrick dog food I asked for, they'd created a separate order I knew nothing about and signed me up and charged me for automatic delivery for 2 bags of Science Diet per month. I've never purchased Science Diet and didn't this time either bit I was signed up for a service and product I didn't authorize by Petco and charged without my knowledge or consent...plus overdraft fees on the order I didn't make or authorize charges for!<br /> <br /> I called the bank to stop payment and they set up a conference call. Petco insisted that I'd been notified my email, the items had been already been shipped and I would need to go into &quot;my account&quot; print off the charges and return the items to one of their stores to get a refund.<br /> <br /> So I found an email buried amongst their numerous promotions entitled &quot;your order has been shipped!&quot; It contained a link to verify my order and tracking info but when I clicked on the link there were NO records of any purchases or shipping info!<br /> <br /> I've received no product from Petco for either of the orders, but I'm being charged $200 for items I've not received, theres no record of, and all but $50 was without my knowledge or consent...plus they over drew my account with those unauthorized charges and incurred bank fees on items I didn't authorize just before Christmas.<br /> <br /> No authoruzation. No product. No record except the deductions from my bank account. <br /> <br /> That's called FRAUD and THEFT.<br /> <br /> Statistically less than 6% of people who are ripped off report it. Big corporations know that and they have all sorts of protective loopholes to protect themselves because of 'trade agreements' as they send jobs overseas, raise prices and give us less and less.<br /> <br /> Our calls for orders and customer support go to other countries who live by different laws and there are none to hold them accountable and Petco is paying them to give us terrible service and charge us for things we didn't order or even know about because they know they can get away with it.<br /> <br /> If I'd reviewed these complaints before shopping at Petco I'd never have given them any of my business over the last 15 years and they won't be getting any more from me, my family, or friends and hopefully the rest who posted here and the other 93% who haven't will do the same.<br /> <br /> Petco only cares about profits and it's very clear to me based on my experience they'll do anything, including committing fraud to get my money so I'm not giving them another opportunity. They've lost a 15 year customer and my family and friends.<br /> <br /> I'm telling everyone I know about this and the other in responded to complaints.<br /> <br /> When things get this corrupt and the only thing they care about us the money, the only way to get our message across is to boycott.<br /> <br /> Moneys the only language they understand so Ive discontinued my card at the bank so they cant charge me for any more unauthorized purchases and I'm repeating this complaint on other websites.