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Most Horrible experience with EXPEDIA. I booked one month ago, right in time before the Paris attacks. When I cancelled my ticket a few months in advance (Travel slated for April), the returned less than 20% of the ticket costs!!! To make it worse, I had taken up a "trip protection" insurance which on its face tells me I can cancel or make changes anytime, but the fine lines say I can actually get a refund only if I am pregnant or dead!!! Total Nonsense. Please don't pay the additional fee for insurance, it is totally useless. Expedia is total nonsense. They have lost me forever!!