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I attempted to return a craft kit to Michael's in Paramus New Jersey. It was unopened and in exactly the same condition as when I purchased it. I did not have have the receipt. I had all of my identification with me. They refused to look it up, or give me store credit because it was a "high end" item. Really?! Where on your return policy is THIS listed as a condition? Just down the highway in Paramus, there is a Tesla dealer and other very high-end auto dealers. Michael's sells many products and services such as framing that are much more costly. I will not be shopping at this Michael's ever again. In 3 weeks, your seasonal staff will be gone, and allowing them to make these kinds of decisions themselves is not great for your year-round bottom line. They don't understand about customer good will not do they care.