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I received a GPS as a gift and wanted to exchange it for a more expensive one. I did not have the receipt but knew the person paid 199.00 for it .the one I bought was 250. They only have me 129. For the exchange. The associate told me as long as could get the original reciept then they would make up the difference.I got the original receipt and they would not give me the $70 dollar difference They already have my original GPS. All I am trying to get is the money that was originally paid for that item. I WILL NEVER BUY FROM BEST BUY AGAIN!!!!!!!! I talked to 8 different people at the customer service center and spent well over 6 hours trying to resolve this situation only to be told they basically are stealing $70 from me. MR. BEST BUY, its no wonder you keep you identity a big secret.