Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I work at DG. As far as I have known, if you do not have a receipt but we know it is our item we can do a return and give a gift card with the balance. There are laws in place that do not allow us to do refunds on food products. Cigarettes, cell phones, and phone cards cannot be returned. Not sure why in cigs just know we are not allowed and phones and cards have to be activated so cannot be returned after activation. Also, the clover valley 100% satisfaction guarantee provides a number for any dissatisfaction, this is not a DG guarantee but the product's. We try to be as friendly and understanding as possible and can understand frustration, but we are limited by the policies and procedures in place and cannot make everyone happy all the time.