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I do not like to fly so I decided to visit my daughter that lives in Texas by Greyhound bus. I have not used Greyhound in 53 years. I am now 70 and the first and last time I used it was in 1962. I was 17. It was an ok experience except for the smoking that was allowed on the bus at that time. I am not a smoker but almost everyone else was. I got there in the time stated and was traveling from California to Phoenix, Arizona.<br /> <br /> PRESENT TIME, August of 2015: When I bought my ticket which was two weeks in advance, I was told that all buses had air conditioning. This was very important to me as it is very hot, especially when you are on a bus with lots of people in the summer. I bought my ticket in Merced, Ca. and was not told that I had bought a discounted ticked (I found that out later)because I was a senior citizen. After getting my ticket, I started planning my trip and told my family I was taking the bus. They said that I should get on line and see the many complaints about Greyhound and so I did. I found out that alot of the buses DO NOT HAVE AIR CONDITIONERS and that most buses were old and BROKE DOWN ALOT and sometimes having a LAYOVER for hours before it was fixed. This was not a good thing, no matter what age a person was. I found all of this out in one day and immediately called them at least a week before my trip. I could not get a human voice but kept trying and it was sometimes 45 minutes wait time. I talked to several agents that told me that not all buses in fact the majority of buses were older and alot did not have air conditioning and alot, yes had broken down while traveling on short and long journeys. The ticket agent had lied to me and said that all buses had air conditioned and even though most buses were not brand new, they were kept up and were in good repair. This is such a lie or maybe he did not know he was lying and just assummed that is the way buses should be. (the way they should be but obviously were not) Anyway, after being told that my ticket was not refundable even though, I was not told it was not from the ticket agent and neither was I told it was a discounted ticket. In fact the agent did not even ask me if I was a senior citizen, he just assumed and gave me a discounted ticket and yes, I am a senior but he should have asked me and informed me that discounted tickets were not allowed to be refunded. He did not to any of these things. Bottom line, I could not risk being on a bus that may or may not break down or may or may not have airconditioning. I deserved to get my refund back without argument and I let them know in plenty of time before my scheduled trip. I finally got through to the refund department and some lady whose title is a Customer Assistance Analyst emailed me back and said to send me my ORIGINAL UNUSED TICKET along with her email. I did this and had it certified which they received in September (over a month ago) but have not heard anything since but I have called them and left a message. We will see what happens but I am still waiting. I will continue to write them and call them till they give me my refund back. Their policy says it may take up to a year but I just want to know at this time why they have not at least let me know if they received my unused ticket, since I certified my mail to them they should have already received it by September 15 and was actually signed that they had received it on tracking form. They did not even take the courtesy to call me back or email me to let me know how long it will take or if they are even for sure going to refund me. I will not give up and will continue to call them and email them. It is not only that I need my money back since I was lied to and am on a fixed income, but it is the principal of the whole thing. I owe it to myself not to be treated in such a shabby manner. This is very unfair and wrong. This is definitely a company that does not care about its customers. I am shocked and appalled at the condition of their buses and at all the complaints they receive. All of us that have been treated like this should be able to get our money back, especially if we called and cancelled to let them know in plenty of time before we were scheduled to leave. Something has to be done. No one should be treated like this.