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Expedia is far beyond incompetent. They cannot get names, emails or phone numbers correct. After two hours of setting this up months ago, on the website and over the phone, going line by line, and making sure everything was correct Expedia still messed up a very important part of the package. <br /> <br /> <br /> <br /> FYI: Correct spelling of a name is needed to bill a credit card and receive a boarding pass. I personally spelled it out for them. I've been spelling that name correct for five years and obviously got it correct because the first traveler's name was right. No, I didn't weed through the hundred plus emails that I've received from Expedia to check the spelling of two names that was read back to me on the phone. <br /> <br /> <br /> <br /> All they had to do was copy a correctly spelled last name two more times, but that proved to be too difficult. In the end Expedia is a business, so someone's card gets billed (but I thought that person's name was spelled wrong) and we get stuck at the airport this morning just to spend hours on the phone trying to get from point A to point B with people who obviously don't give a crap. It took an hour to change one letter. ONE LETTER!!! So the flight left without us. Oh yeah, American Airlines sucks too... except for the lady at the ticket counter; she's cool. <br /> <br /> <br /> <br /> After a few hours of trying to miracle ourselves to our destination, being on hold for 30 min periods at a time, and standing firm on refusing to pay hundreds of dollars because Expedia screwed up, we finally gave up. Then the process of trying to get a refund began. <br /> <br /> <br /> <br /> In an effort to avoid paying the refund, and to continue down the path of showing why intelligence is not a prerequisite for employment with Expedia Inc., some [butthole] calls my number trying to reach &quot;I-on Mcow-won.&quot; I told him my name, he said he had the wrong number and I wasn't the person to be reached. No stupid, you're probably trying to reach me, I'm one of the people that couldn't get from point A to point B this morning. Well, the reason he called was to get &quot;Kate's, Katie's or Ket-T's&quot; number. Well it's &quot;Kathy&quot; and we've left our numbers with a whole bunch of morons at Expedia this morning so you would think that they'd have it, right? Wrong! Now I'm the dumbass.<br /> <br /> <br /> <br /> Now... since I have a separate itinerary, because I used a different card for payment and my name was spelled correctly, I am not going to receive a 100% refund because I didn't have to wait for everyone else and could've got on the plane and finished the trip. So I asked Numbnuts for a letter stating that when Expedia screws up half of the itineraries in a party, that it is their policy that the other travelers get on the plane and ditch the other people. In addition to that, I want it to be an official letter, signed by someone with authority at Expedia. Guess what the dunce's reply to that was. Are you ready? This is where I lost it - he said, &quot;that he would talk with his supervisor and get me that letter as soon as possible.&quot; I may have made a scene, but deep down I am really looking forward to getting this letter, this very expensive letter.<br /> <br /> <br /> <br /> Apparently I am not calm or mature enough to deal with this type of situation over the phone. Some very naughty things were said and (what ever his make believe, randomly generated American name for the day was) decided to end the phone call. What?! I am one of the nicest guys on the planet! <br /> <br /> <br /> <br /> Kat was kind enough and of sound mind to finish our refund process without me. She was obviously making more progress than I was, because the only reason I got a return phone call was because Expedia's Employee of the Month was trying to reach &quot;I-on.&quot; Although from the emails I'm receiving, which should be going to Kat, I am having very serious doubt that this is going to be done correctly. So far I only see a 40% refund and it's in the form of an Expedia flight credit. YAY! Who wants to go on a trip with me so I can leave your [butt] at the airport? <br /> <br /> <br /> <br /> Allow me to digress. We all needed this trip, but this was probably all for the best. To never get on a plane at home is better than being stranded in a foreign country. From how this morning went, two of us might have made it to Mexico, maybe with hotel rooms and maybe not, more than likely realizing that Expedia's definition of all inclusive is not all that inclusive at all, and probably stuck there with out being able to board our return flight.<br /> <br /> <br /> <br /> In summary, don't use Expedia, Travelocity, Orbitz, Hotels.com, Hotwire, Trivago, Cheap Tickets or eBookers for travel arrangements. They're all owned by Expedia Inc. and advertise their service as vacation packages or they'll feed you some other line of BS, but really you're giving them a no interest loan which they fight to pay back in full. A serious waste of time! <br /> <br /> <br /> <br /> I am not joking. This really happened and I'm going to turn the printout of that Expedia Flight Credit into customized toilet paper.