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I like to think I can trust Goodwill because of their humanitarian cause but its return policy shows a shallow interest caring for the community. You buy something there in good faith it works. If it doesn't, you're out of luck. They wont take it back. They can't test everything and I understand that but if it doesn't work, its not my fault either. Why should they profit from it. I can sell things that don't work for very low prices if the person buying it thinks it works. That's a form of theft and not good for public image at all. It doesn't hurt them to give money back on a bad item. The customer expected it to work. It didn't. Give their money back. That's being fair. I guess I will donate to The Salvation Army. And I do donate fairly often