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I had 3 big item to exchange without a reciept. The clerk said they were much to expensive for them to exchange... Or it was against their policy. So I said can I just return for store credit. Not knowing she did each exchange 3 different times on 3 different cards . I asked why cant u put the total amount on one gift card? She refused to answer.... Then when I returned to exchange a a non opened paint thinner the register had an alert warning in my personal Ca ID, stating that I had way to many returns without a receipt ???? So I was declined. Therefore the last visit return transactions put a dent in my personal shopping history with michaels... I do t get it. It's a craft store?, people are bound to need an exchange or return depending on the project. That's should be a rule to all crafters/artists...