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All these terrible reviews! Ok clearly Greyhound makes things difficult, business/customer service-wise, and clearly some routes are awful. But look, I've been going Vermont to Montreal on GH for a few years now instead of flying directly to Canada from the States, and it is GREAT. The bus is almost luxuriously comfy compared to coach seats in a plane, it's a fifth of the price, and overall way less hassle. Phone service from Greyhound has always been awful but in person the employees have gone out of their way to help me, every time. So maybe not a first choice for travel, but don't rule out Greyhound completely.