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I sent back very expensive camera lens that was wrong size, and some games, after countless hours on phone and emails, still no refund. I have not received the refund for Nikon - AF-S NIKKOR 28-300mm f/3.5 -5.6G. Two items which were in the box and even confirmed by the customer care and reference numbers which I have many if needed Order Number: The second box with return label issued by best buy as was the first for the games from order Order Number: . I contacted and stated in my other emails, letters, phone calls etc to best buy which I spent countless hours trying to solve this issue. I have not heard a word other then that the second box with the items was received days ago. I am getting stressed out due to the fact of the cost of the items returned and the fact that the lens. I have no word on whats going on. Please help me. I have spent countless hours on the phone with best buy, and I was promised this issue would be resolved by now. I thank you for taking the time to help me. Thank you Tasha for taking the time to help try to solve this rather now made complex issue by best buy. I was also promised a 50 dollar gift card due to my troubles with BEST BUY mixing up my returns and even sending more return labels then asked or needed. I am begging someone come to my aid. I even posted on the best buy forum and still have no refund for the very expensive lens, and the games I returned. I was hung up on multiple times when I was very polite, and I just feel best buy Return Center either someone there stole my items or someone lost them. I was also promised by customer care that my refunds would show up online, and a few days latter the actual refund would occur. I HAVE NOTHING SHOWING IN REGARDS TO THE LENS OR GAMES. Also I was lied to about the 50 dollar gift card it has been over a week and no proof that they even sent one. I can not stand this horrible business model when I was promised days ago everything was fixed after spending hours on the phone, with many hang ups, emails, and even in their forums. All I want is my refunds for what I sent back, and my 50 dollar gift card as promised. Please help. Also file BBB complaints these horror stories need to STOP!