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Original Comment
The new HD return policy is REALLY REALLY BAD. I bought two faucets and a few metal pipes two weeks ago. Then I decided to not go with the project and all the items are intact. Today I tried to return all the items and the return was denied. After contacting the third-party company TRE (printed in the denial paper slip), I was told that the reason is that I used a store credit for the payment. If I use a credit card, there should not be such issue. Crazy!!! I still have $100 Home Depot store credit or gift card in total. That means I have to make sure whatever I purchase at Home Depot in the future with the $100 gift card will never be returned. I hate this policy. After using all my existing HD gift cards, I will never go back to HD again. Ridiculous!!!
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