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I think that you need to update your return policy because anything can happen to a receipt from the time you leave the store and by the time you get home. Yes, the customer has a responsibility but at the same time, you should have something in place to ensure that if that happens, then you can have a way to make your customers happy! My brother brought a $1 crossword puzzle and came home and it was the wrong book. He lost his receipt, so my sister took it back to the store within 10 mins and wanted to switch it to the word search. She said that they wouldn't take it back because of no receipt and she also stated that she remembered my brother coming in. So my suggestion is even though they didn't have a receipt, they should've been able to switch it out because we weren't asking for a refund and you (business ) isn't losing any money! Plus it was the same type of item and not trading for something different! If you don't make a change to accommodate your customers, you will lose them!