Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

On July 3rd, My husband and I purchased round trip tickets to leave from Baltimore to New York. After we purchased the tickets a friend of mine asked why we were leaving from Baltimore since you cannot park your car at the station overnight. We were not aware of this so I called the company right away to cancel the tickets. I called three times and every time I was put on hold for over 15 mins. and never was able to talk to anyone. I called my credit card company and asked them to cancel the transaction. They did get through but after talking to an agent said the transaction was already put through and could not be reversed. We tried to find several ways to park our car overnight but there was no parking anywhere near the station. After another long wait, we got through finally to Greyhound and the agent at Greyhound said I had to go to the station and ask for a form and write a letter to ask for a refund. We drove that day 1 hour to Baltimore to the station. There was a tow truck driver towing cars away at the station so we asked him where we could park and he said there was a parking garage three blocks away. But you have walk to the station across really bad intersections with your luggage. We got the form and drove 1 hour back home. I wrote the letter, filled out the form, sent in copies of the tickets. I did not hear from Greyhound. I called and was put on hold for 10 mins. again before I hung up. I called Peter Pan since they use the same lines and I got someone on the phone right away. Their agent said if I purchased the tickets online then I had to ask for the refund online. At this point I am so frustrated that I don't know what else to do.