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Expedia sucks<br /> <br /> Like many below and I agree.<br /> I missed my return flight, first thing I did was call Hainan which is the airline they booked me through.<br /> I gave them my itinerary number and the itinerary number they gave me for the Hainan specifically.<br /> Hainan said they had no record of anything and to call Expedia directly.<br /> <br /> I spoke to the representative and honestly I had a real hard time understanding what he was saying.<br /> I gave him my information and said that i would get response back in 2 business days. <br /> I was thinking the whole time what makes him think I have that kind of time.<br /> I went home and called back, spoke to a different representative and she said there was no documentation that I ever called or even attempted to show up and I was mark as a no show. She also said they would get back to me in business days. <br /> i received no confirmation emails from any of them.<br /> <br /> Friday I called back again, same story no documentation and the representative put me on hold and came back asking &quot;did you receive an email?&quot; <br /> I responded &quot;yeah, after you put me on hold. 1 of 3 I should have received&quot;. He was probably the best of the bunch and passed me on to his supervisor. She said I could get my refund back but all I wanted is a rebooking, she went on to find something for me and she wanted to charge the price a full ticket like 734 dollars. Not sure if that's expensive or not but I thought it was crazy charging me full price for ticket not rendered, especially after the wait they put me through. I ask her to give me the refund for the ticket. She said she could not give me the refund because of the airline policies after she had just said she could. I argued through each representative, all claiming to be sending me to their manager. Pretty soon, I was responding to their rhetoric with &quot;those are pretty rigid view for a manager&quot;. A couple of them answered &quot;oh, I'm not a manager&quot;. <br /> I don't know how many times they pulled their manager gimmick but it was a few times.<br /> <br /> Finally, I got to speak what it was supposed to be corporate. I explain my situation and she seemed to have an empathetic ear but she said it was a non-refundable ticket. I thanked for wasting my time and it would have been nice if her representatives had just told me what's what from the beginning, i could have made arrangements already. She said that was all the information I was going to get and I could have $25 dollar coupon for my next purchase.<br /> <br /> It was so awesome for them to seriously not care, I hope something like that happens to all of them but way worst.<br /> The most upsetting thing is their unwillingness to work with people, it's not like I spend a few dollars and I will continue to travel between The US and China for years to come except I will also warn against companies that have no wiggle room for their customer base.