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I will NEVER use Greyhounds services ever again. If ZERO was a choice, I choose ZERO stars. When the Amtrak Train crashed this year in Pennsylvania, I booked FOUR REFUNDABLE tickets because it was mandatory for us to get to to our destination for my daughter's graduation. The trains were running in time for us to travel by train. I returned my REFUNDABLE TICKETS ON TIME! We supplied PROOF to Greyhound that we WERE ON TRAINS and couldn't possibly had been on a bus during the period of travel. I EVEN have E-mail proof from Greyhound stating they tried to reach me to GIVE ME MY REFUND! They have billed me THREE times on my Credit Card. THREE TIMES I'VE DISPUTED! CUT THE CRAP ALREADY! I REFUSE TO PAY THIS ALMOST $1,000 FOR A TRIP THAT WAS NEVER TAKEN. ARE YOU THAT DESPERATE TO RIP PEOPLE OFF! STAY AWAY FROM GREYHOUND!