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I also do remodel on houses and my return without receipt was denied after years of similar returns. Home Depot uses a company called RAR to do the dirty work of refusing your legitimate returns. I was never told about this policy, clerks just kept accepting my returns. I also have spent upwards $100,000 with minimal returns on that amount. Then all if a sudden, Whammo, return denied. I still don't know how many returns are allowed over time. <br /> I also did a return with a receipt printed later from Home Depot and they still rejected the return off my drivers license. My wife took it back with their receipt ( not the original at checkout) , her drivers license and the honored it. This tracking customers by drivers license needs to STOP.<br /> Shame on Home Depot. I always liked them, but no more. Questionable annoying way to do business. I called RAR and too bad. I called Home Depot in Atlanta and home office was so sorry but this policy goes on. They told me Lowes uses RAR for returns also.