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My first trip with greyhound and my last. I only took the bus as my daughter needed my car for work. My trip started in colorado springs. My first transfer was in denver colorado where I was delayed over night because of driver error. The next morning I continued my trip on my way to Milwaukee Wisconsin. In Ohmah Nebraska they lost my luggage and all they had to do was transfer my luggage from one bus to another parked right to each other. Then in Chicago Illinois I was delayed again because of a mistake made at the bus station. This made me a day late for my nephews wedding, and late for the wedding. When I returned to Colorado springs on july 23 and as of july 30 2015. Then I spent 5 days trying to get a refund for my hotel ticket. After a greyhound representative tried to pass the blame on to Arrow bus company, which arrow helped me reach Shirley Jones who helped me get a refund for the ticket. The hotel room cost me $70 and the ticket cost $120 which works out, but the hotel could have cost me $300 dollars which means I would have lost money. I suggest refund for the hotel not the ticket. Remembering I still don't have my luggage which also included a medical device.