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I am a general contractor. I am constantly buying supplies for jobs and like many other people who have commented on this site I have run into issues trying to return or exchange items only getting the answers that are convenient for the Home Depot employee. I cant get a real answer about who is rejecting or declining you return. The other day I tried to return some items I had purchased that were never used and are in the same condition as I bought them .I had no receipt and unfortunately was declined for approximately $120 of merchandise and given a number to call if I had any questions about why I was being declined . The person who I was trying to return the merchandise to at Home Depot apologized for this and explained that it wasn't Home Depot that is making this decision .so I called the number and asked the person why i cant return what i had purchased? what would you know the answer I got was , "Home Depot makes this decision. I was told that there is a 90 day wait before I could make another return without a receipt. And because I tryed to make additional return since my last return decline that the 90 day policy is reinstated and I have to begin the 90-day waite again .Is this 90 day policy a punishment I am Not sure so I called the return policy department asking them the reason for them reinstating the 90 day return policy and is this a punishment?I haven't done anything wrong I have spent thousands of dollars at your store and the items that I am returning are in the same quality as the day I purchased them. I asked , "Why are you reinstating this 90 day policy" the answer I got is it's Home Depot that makes this decision. This is very discouraging . I had made a window order from the window department and they ordered my windows with the wrong dimensions. I had clearly given them the absolute size and explain to them that in the past they had reduced ordering custom windows at Home Depot the window Dept ordered the wrong size windows .Well they did this again now I have to wait 2 more weeks to get the corrected window because of their mistake I lose money . And to make things worse after waiting for the correctly size windows to arrive I called The Home Depot to see if they have arrived? I was told yes they are here. So I Drove to that store which is a long drive to find out that the windows are not there and that they don't know why this person told me that the windows had arrived. Home Depot services have gotten terrible they only care about the dollar and will take no responsibility for their mistakes I have such a bad taste in my mouth because of Home Depot that I will only shop at their store if if I have nowhere else to shop for the materials I need. I definitely recommend for anybody this includes home owners and other contractors to shop at Ganahl lumber or any other local store for the materials they need. Not only has the customer service declined but the quality other materials are horrible I could go on and on about items I've bought and had to take them apart and reassemble them correctly in order for them to work on my jobs taking away my profits.