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Worst bus company. I arrived a few mins late for the bus at Union Station in DC. The bus had not left the station as yet and I was told that I could still get on. However I was directed to the wrong bus and by the time I realized that, the bus started to reverse and as such I missed it. I returned to the staff at the entrance and asked about how do I get on the next bus. He instructed me that it was ok with me ticket and could go and stand in the line. However a man who was sweeping who subsequently identified himself as the manager said that I needed to go and wait in the waiting room. I refused because I saw no reason nor could he give me any reason why I couldn't stand in the line. He then got upset and threaten to prevent me from riding on the bus. I then said that in such a case I would have to get a refund. He eventually walked away and sent a security guard to ask me to leave. When I asked her what was the reason she said she didn't know, but was just following instructions. In the meantime, other passengers were being sent to line up to wait on the bus. The situation escalated to where I ended up traveling on another bus to NY. I tried calling the corporate office to seek help, but kept getting transferred to a number that no one answered. I want to point out that I was not in any area that would have caused harm to myself or anyone else. There were no signs that indicated that I could not stand where I was. The manager was totally unreasonable, rude and deserves to be reprimanded. This is totally unacceptable and I will be seeking redress.