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They are horrible. I have used Expedia for years and I have never had a problem. I bought the trip insurance and had to use it. Trying to use my flight credit is a JOKE! You can't understand a word the representative says and the say oh this fee and that fee but since you had insurance we will give it back but not for 2 weeks minus this plus that . So frustrating just give me the bottom line ! But they just start the script all over again ! I will never use them again.