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I did some searching last night after realizing I needed to return a $400 tiller that was 25 days past their 5 day return policy. After reading some of these posts last night I was dreading having to go deal with them on it.<br /> <br /> They didn't bat an eye and took it back. So it appears it very much depends on which true value you are shipping at. Two thumbs up for Sawyers in The Dalles. I will gladly continue to give them business.