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I purchased a vacation package and wanted to change the hotel, and keep the flight. They said NO you have to cancel the whole package. And, they don't charge anything for cancellations, LIE!! They still have my $1400.00 and refuse to refund and I tried to call to get this resolved and spoke to 12 different people and still can't get anywhere. Expedia is charging me $1400.00 to cancel my vacation package!! When I talk to people after being on hold for over an hour, they either put me on external hold or say, "we have a bad connection, I can't hear you!" And then HANG UP on me. Please send me my refund or credit my account and call me so I can book a new flight somewhere else or REFUND my money! They even said I would be getting some of the money back but I've yet to see that $$ either!