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I have rode greyhound bus a lot in the pass. But noww I am not so sure anymore . I left Utah in January 2015, my pickup time was at 5:25 am I arrived 1hour early as told. It's 20 degrees and. I had to stand outside for 3hrs because the bus was late. The place was closed had to call about 10 times to find out what happen, because noone was there. Then onn the way from Utah. to Georgia , The door of the bus started coming apart, then we lost pressure,wipers stopped operating, we had to pull over in a parking lot for 5 hrs in the cold with snow. They did not offer us anything . Then when the bus arrived the passengers had to. remove theyir own luggage to the other bus.Then at the next station I had to remove some of my clothes out of my luggage. because it was. 1 peound overweight<br /> . Then we had to sleep in the station 9 hours, not once did they offer us anything to eat or drink. Our driver was falling asleep on a snowy highway. They had us. traveling. around from where I lived. Then I tried again on March 2015 going from Columbus Georgia to Colorado Springs Colorado on the 4th. I was to leave at 9:15 am but paid. $40.00 to exchange the time to 9:15pm I arrived at. 8:30pm as told when I get to the terminal the bus was being put on a tow truck. I never saw a employee of Greyhound. .we was told it might be 5 hours and I stayed after 10:00 pm and no bus arrived . I came home and tried to called the company and noone never answer. I stayed up all night trying to contact. Greyhound. I went down to get a refund only to be told the 400.00 tickets I purchase was non-refundable. But I was told that I could fill out a form to maybe get a refund. But I just sent it off .