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NEVER USE EXPEDIA !! <br /> Why do we read reviews AFTER we have had a bad experience? Everything I have read below (consumer affairs USA) is exactly how it went wrong for us.<br /> How can an American company train (or not train) their 'Asian teams' as they do? I am appalled at the way I was treated and by the tactics that they use. Either they have no idea, and no power on how to solve problems, or the tactic is deliberate knowing that you will have no choice but to give up!<br /> <br /> I and my husband made international calls to the &quot;help line&quot; call centre for a week. I was sent from department to department, I was fobbed off, I have been cut off, I have been told to call back again and again, I have waited on hold for up to an hour and a half at a time, every day. I have been told to call the airline direct, to call The States,.......... just to resolve a simple problem.<br /> <br /> We received email information that our flight had been cancelled one week before we were due to fly. After speaking to the airline we know what the error was - Expedia never ticketed the booking so it was automatically cancelled, but no money was refunded to us. Surely this whole process is, simply put, fraudulent.Twelve hours before we were due to fly we realised that we had no choice but to make another booking. This was almost 3 times the price due to the late timing.<br /> <br /> They have simply stolen our money. We won't stop until we get it refunded.. Keep in mind, we were at no fault at any point, and they did nothing to assist or help us in any way to resolve the problem that they caused. The stress has been immense.