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I have to go out of my way to get a refund for a large size critter keeper that was shipped to me by mail. It came to me completely smashed up. It's no wonder since it is very fragile and was stuck in a box with no padding!! (It is thin plastic) What's wrong with the people in the shipping department? It's only common sense to pad a fragile item. They are costing Petco money and possibly customers too.