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I was denied a return today because I had 2 previous exchanges. I was told it's not a store policy, it's a Best Buy policy. The computer spits out some receipt saying it's denied and the staff says there's no override. The policy only says if you get warned or denied a return, you can call and get a copy of your returns. I remember when Walmart tried that. Didn't last very long. It should be stated in the policy. What I can't figure out is from about November of last year through January of this year my dad made about 10 returns and was never denied.