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I was very pleased with how fast my order came in but very disappointed the your return and exchange policy, I don't have a printer ,I went to your store by my house just to exchange one of the items I bought for my dogs the cashier was very rude and the manager wasn't much nicer after about 10 minutes he finally said just let her exchange it this time only. Then the cashier proceeded to tell me to go to walmart and I can buy a printer for around $35.00 very rude. I need to exchange the other harness but I don't want to deal with your employees again.