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I add my warning to others to stay away from Expedia. They published the wrong refund information for a hotel that I booked through them. I cancelled according to their published policy, but it did not match the hotel's policy of no refunds. Both the hotel and I have been trying to get Expedia to refund the deposit because it was Expedia's mistake. The hotel received an email saying Expedia would refund me, but it has never happened. I too have experienced being cut off while on hold, spending 2 hours on the phone while inept people try to figure things out, and then finally sending a fax to a supervisor who was supposed to be the one to help and never getting a response. I will NEVER use Expedia again and advise others not to.