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NEVER AGAIN EXPEDIA!!! all calls get re routed to India because no one speaks English. I got hung up and told one time refund wld take 3-5 business days then told 2weeks then told 2 billing cycles. WTF?? cancelled hotel within minutes, received cancellation email. Why the hold up on returning peoples moneys. I will be contacting my bank to see if a stop pmnt can be done. HORRIBLE HORRIBLE HORRIBLE!!!!