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My greyhound experience was absolutely horrible. Here's how it went. I had a printed ticket that I was going to use to pay $39 to go to Houston from Baton Rouge on the same day of purchase. The printed ticket read that I had to present this ticket to customer service an hour before my depart time. My depart time was 8:25 pm and I was expected to arrive in Houston at 1:55am. I arrived at 7:00 to see that no representative was on duty. When I asked the security guard where were they, he said that they were on lunch break. ALL OFF THEM! I tried to keep calm by waiting patiently for someone to come. Mind you, there are two other people ahead of me in line. A representative came out the back at about 7:15. She was talking and sounded like she was flirting with the customer in front of me. When it was finally my turn it was 7:24. She told me that I only had 3 hours after I had printed that ticket to get it at that price. I print the ticket at 1:00pm. This was not said AT ALL on the ticket. She said I would have had a chance to buy another with a credit card at the same price but it was now 7:25! She told me my only option was to pay $74 or print another ticket for the 12:00am bus. The library is closed at this point so I had to pay for the 8:25 bus because I had no printer. Had someone been on duty, I would have had about 15 min to pay for another ticket on my cellphone for about $40! I was completed upset. BUT WAIT!!! THE WORSE HAVEN'T HAPPENED YET! I paid for the $74 ticket as tears filled my eyes because I really didn't have much money. When I got on the bus, the outlets weren't working and my phone battery was already low. I fell asleep to get in a few resting hours for school when I felt the bus swerve to the side of the road. We were parked in Lake Charles, La on the side of the road. Everyone is looking around like, "What's going on?" It took the bus driver 10 min before he told us that his engine light was on. It is 11:30pm. He cut off the bus and the bus instantly got hot. He told us it would take two hours for a mechanic or another bus to get there. He was waiting on whoever came first. He went on to tell us that people never check the bus engines. They just drive it back and forth with no break only filling it with gas. We were park on the side of the woods where anything could have jumped out and attacked. It was pitch-black outside. On the side of the highway. No street lights. I had no phone service to tell my family. Now 2 hours have past and its 1:30am and we are wondering where is the mechanic or bus. The bus driver then tells us that another bus would be there at 4 or 5 o'clock!!!!! I couldn't sleep on the hot bus; I just sat there frustrated. Finally the bus comes at exactly 3:58am. We boarded the bus and headed to Houston. The outlets worked on this bus so I charged my phone and told my family what was going on. We arrived in Houston at 6:23am. I immediately called a taxi and went home because I had school for 9. The sad apart about it all was that I could have paid for the 12:00 bus for much cheaper and gotten there for the same time. This all happened yesterday. I called the bus station today to ask for a refund and they said no. They told me my ticket is nonrefundable. They didn't offer me anything. I am now about to speak with a lawyer. Thanks for you time. By far, ONE OF THE WORSE DAYS OF MY LIFE. Thanks Greyhound.