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We booked 5 flights around the USA through expedia. I only needed to change the one flight for my son, the remaining flights to remain as is. I called US Air multiple times in between as instructed by expedia asking them to release and allow me to change the flight. Each time US Air put notes in the OSI system authorising changes to be made and could not understand why Expedia could not make the change as they were the original booking/ticketing agent. One Expedia service consultant said he could make the change but it would require my son flying from NY to Miami via 2 additional stops as required by US Air. This was unacceptable to me as I do not want my son having to navigate himself around several airports unnecessarily. I then called US AIR and they said&quot; this is a no brainer, he is already on a non stop flight he can exchange it for another non-stop flight this should not be an issue, and we will authorise expedia to make the changes on their end&quot;. When I then called Expedia back, he denied anything was written in the OSI and said he can not make this change, inferring I or US Air was lying?<br /> <br /> When I called back a fourth time (phone call lasted 1.5 hours of which 1 hour in total I was on hold) I was told that due to the nature of the booking and multiple airlines they are unable to make any changes. This I find hard to believe from a travel representative and no where on your website does it indicate this can not be done. It states changes can be made but an increased cost may be incurred from the airline, which I had no problem with. I find your company misleading and fraudulent.<br /> <br /> I have also phoned my telephone carrier Telstra to void your charges and explained the unacceptable behaviour of being kept on hold for such a significant amount of time with no result.<br /> <br /> Your employees are not even familiar with airports around the USA and I had to give them the airport codes e.g. EWR for Newark.<br /> I can not believe that they didn't know the rules before hand and that I am the first caller to book multiple flights through your website which is your standard practice and that I can not change one leg of these flights.<br /> <br /> It seems as this ticket is non refundable and no changes can now be made (nowhere is this indicated on your website) I may be out of pocket $1833.20.